5
Precision Import Repair

easy appt. scheduled /loaner provided/ prompt repair w/ part ordered from Subaru : EXCELLENT

5
Precision Import Repair

Great service and on time

5
Precision Import Repair

Excellent

5
Precision Import Repair

Work done quicker than indicated. I also used their furniture to get some work done while I waited.

We're glad you found our service efficient, Mac. It's good to know our furniture helped facilitate your work during your wait. We look forward to your next visit. Precision Import Repair

- Precision Import Repair
5
Precision Import Repair

We have taken several cars here for auto repair services and every time we feel they are very fair in their pricing. They also have great customer service and what I appreciate most is they don’t try to upsell you on any services.😊

We're happy to hear about your positive experience with us. We aim to offer fair pricing and exceptional customer service without needless upselling. Your satisfaction is our top priority. We are here to address your future auto repair needs. Precision Import Repair

- Precision Import Repair
5
Precision Import Repair

I have taken my Toyota Camry 97 to Precision Import for many years now. I have always received great service here and that is what keeps bringing me back every time. Today I was there for a Winter Special they had and it saved me some money on regular service. Last summer some repair work needed to be done as the car is getting old. They did a great job, as always, and my old Camry keeps on running nicely. Thank you Eric and Team, I really appreciate you!

1
Precision Import Repair

great techs, very poor management.

5
Precision Import Repair

They answered all my questions about the services and charges. They ordered parts ahead of time so that I would have less time without my vehicle and offered me a loaner if I wanted one.

We're pleased to know our proactive communication resulted in a positive experience for you, Sandy. Providing loaner vehicles is a part of our effort to reduce inconvenience for our customers. We're always here for you. Precision Import Repair

- Precision Import Repair
1
Precision Import Repair

I called to get a quote on a brake job for my wife's BMW and spoke with Tracey. During this conversation with Tracey, I asked for two quotes - one for all four brakes and a separate one for just the front brakes - she provided both. After that conversation, I retrieved some paperwork from the BMW dealership that had recently measured the rear brake pads at 8mm and documented that they did not need to be replaced. With this information, I immediately called Tracey back and told her that I wished to replace only the front brakes. She agreed to order the parts and I made an appointment to drop the car off the following week. My wife dropped her car off on the morning we agreed upon, and exchanged quick pleasantries and car keys with the staff - she was not asked to sign anything confirming the work that was planned. Fast forward to pick up ... I received a call from my wife saying Precision Import Repair replaced all four brakes, making the total amount owed much greater than we expected. On this call, I told Tracey that this was not what we agreed on and referred back to the paperwork from the BMW dealership. Tracey was instantly argumentative and defensive, unwilling to take accountability for the obvious mistake. She refused to offer any accommodation or adjustment stating they would have to keep the car for three extra days to remove the rear brakes. They would not release the car without full payment for the work that we did not ask for. After 30+ minutes of dispute, my wife was extremely uncomfortable and did not trust Precision Import Repair to perform more work on the car. Furthermore, they appear to be filtering the customer reviews on their website, removing the negative comments and keeping the positive ones - highly suspect. In a world where savvy consumers lean heavily on internet research and customer reviews, imagine being a local small business deleting any negative feedback in order to deceive consumers in an attempt to make them feel comfortable believing you have only 5 star reviews. Be careful out there fellow consumer, don’t be fooled.

John, we sincerely apologize for the confusion surrounding your wife's BMW brake job. We regret any discomfort or inconvenience this may have caused. We aim to offer clear communication and precise service, so it's disappointing to have missed the mark this time. We hope for a chance to restore your faith in us in the future. Precision Import Repair

- Precision Import Repair
4
Precision Import Repair

I came in with my 2020 Subaru after a check engine light came on that I wasn’t able to address on my own. I was hoping for a diagnostic and quote to start. Service was great and we even got a loaner car for the day. When I came back at the end of the day they told me that the problem was not fixable by them with what Subaru specific tools they had, which was disappointing. I wanted to just get that engine light problem fixed so wasn’t able to get this addressed but they were gracious and waived the diagnostic fee. I would recommend them to anyone but I’d first recommend calling in to make sure they have what you need.

Dylan, thank you for your understanding and patience. We're glad our service met your expectations, though we regret not being able to address your Subaru's specific issue due to tool limitations. Your advice for future customers to call in advance is appreciated. We look forward to assisting you with any other non-specific Subaru issues in the future. Precision Import Repair

- Precision Import Repair
Precision Import Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Precision Import Repair (503) 642-2900 if you have any issues in accessing any area of our website.