Precision Import Repair
I brought my car in for front brakes which is what the BMW dealership told me I needed. They provided a quote for front as well as both and we agreed on front for now. They also found my battery to need replacing during the work and called to authorize this which I agreed to do but they never mentioned anything else about the brakes. When I picked the car up they said they did both front and rear brakes and claimed my husband agreed to that. I knew that wasn’t the case because I was present for his phone conversations with them but I called him to confirm. He stated front brakes only. They argued with us and continued to say we agreed to both and the only options we were given was they would keep my car for 3 more days to remove the rear brakes or we had to pay for them. We ended up paying because I needed my car back and could not leave it for 3 more days nor did I feel comfortable allowing them to do more work on my car. This was really upsetting and I was extremely uncomfortable.
Breanne, we never intend to make our customers feel uneasy or misunderstood. Despite our aim for clear communication and transparency, it appears we've missed the mark this time. We understand your frustration over unexpected charges and want to address this issue with our team to prevent recurrence. The 3-day turnaround was just because it was the weekend and the rear brake pads were below the threshold which needed to be replaced for safety reasons. Kindly contact us at your earliest convenience so we can resolve this. We hope for an opportunity to serve you better in the future. Precision Import Repair Precision Import Repair
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