Hillsboro Auto Repair

They answered all my questions about the services and charges. They ordered parts ahead of time so that I would have less time without my vehicle and offered me a loaner if I wanted one.

I called to get a quote on a brake job for my wife's BMW and spoke with Tracey. During this conversation with Tracey, I asked for two quotes - one for all four brakes and a separate one for just the front brakes - she provided both. After that conversation, I retrieved some paperwork from the BMW dealership that had recently measured the rear brake pads at 8mm and documented that they did not need to be replaced. With this information, I immediately called Tracey back and told her that I wished to replace only the front brakes. She agreed to order the parts and I made an appointment to drop the car off the following week. My wife dropped her car off on the morning we agreed upon, and exchanged quick pleasantries and car keys with the staff - she was not asked to sign anything confirming the work that was planned. Fast forward to pick up ... I received a call from my wife saying Precision Import Repair replaced all four brakes, making the total amount owed much greater than we expected. On this call, I told Tracey that this was not what we agreed on and referred back to the paperwork from the BMW dealership. Tracey was instantly argumentative and defensive, unwilling to take accountability for the obvious mistake. She refused to offer any accommodation or adjustment stating they would have to keep the car for three extra days to remove the rear brakes. They would not release the car without full payment for the work that we did not ask for. After 30+ minutes of dispute, my wife was extremely uncomfortable and did not trust Precision Import Repair to perform more work on the car. Furthermore, they appear to be filtering the customer reviews on their website, removing the negative comments and keeping the positive ones - highly suspect. In a world where savvy consumers lean heavily on internet research and customer reviews, imagine being a local small business deleting any negative feedback in order to deceive consumers in an attempt to make them feel comfortable believing you have only 5 star reviews. Be careful out there fellow consumer, don’t be fooled.

I came in with my 2020 Subaru after a check engine light came on that I wasn’t able to address on my own. I was hoping for a diagnostic and quote to start. Service was great and we even got a loaner car for the day. When I came back at the end of the day they told me that the problem was not fixable by them with what Subaru specific tools they had, which was disappointing. I wanted to just get that engine light problem fixed so wasn’t able to get this addressed but they were gracious and waived the diagnostic fee. I would recommend them to anyone but I’d first recommend calling in to make sure they have what you need.

Thank you very much for your thorough check up on our Lexus, and for the repairs. Thank you for the patience while we were out of town. We greatly appreciate your work!

I brought my car in for front brakes which is what the BMW dealership told me I needed. They provided a quote for front as well as both and we agreed on front for now. They also found my battery to need replacing during the work and called to authorize this which I agreed to do but they never mentioned anything else about the brakes. When I picked the car up they said they did both front and rear brakes and claimed my husband agreed to that. I knew that wasn’t the case because I was present for his phone conversations with them but I called him to confirm. He stated front brakes only. They argued with us and continued to say we agreed to both and the only options we were given was they would keep my car for 3 more days to remove the rear brakes or we had to pay for them. We ended up paying because I needed my car back and could not leave it for 3 more days nor did I feel comfortable allowing them to do more work on my car. This was really upsetting and I was extremely uncomfortable.

Another great job! I'll never take my Benz anywhere else!

Oil change and coolant flush … finished in 90 min…. Always quality work …. Thank you ….

Great oil change, thanks!

Eric and Tracy are always professional, informative, and pleasant. They repaired the issue in a decent amount of time.

Awesome svc as usual thanks